What Can
I Do With My Cremation Urn?
Cremation
urns can be placed in a columbarium niche, sealed inside a mausoleum crypt,
buried in a cemetery, or kept in a special place at home. Some families choose
to scatter the ashes and retain the urn as a keepsake or memorial for display
in their home or garden.
Can
Personal Items Be Placed Inside the Urn?
Yes, this is
entirely a personal decision. Some families choose to include meaningful items
such as photographs, notes, or a lock of hair along with the ashes. Others
scatter the ashes and keep these items inside the urn instead. If you plan to
add extra items, make sure the urn has enough capacity.
How Do
Cremation Urns Open?
Urn openings
vary by design. Most cremation urns feature a threaded screw-top lid, while
others may open from the bottom or back. Pet urns commonly use bottom openings
for added security.
Should
the Urn Be Sealed?
In most
cases, sealing is not required. Many brass urns come with threaded lids that
close securely. However, if you prefer extra protection, you may use a suitable
sealant available from local hardware or DIY stores.
Can a
Non-Pet Urn Be Used for a Pet's Ashes?
Yes. There
is no functional difference between human and pet urns. You are free to choose
any design that feels right, regardless of how the urn is categorized.
What
Shipping Options Do You Offer?
Delivery is
included in the price for mainland UK orders. Most deliveries arrive within 48
hours, and many customers receive their urns the next day. International orders
to Europe and other regions typically take 4–10 days. For guaranteed delivery
options, please contact us directly.
Can the
Urn Be Delivered to a Different Address?
Yes. We can
ship your order to any address you choose, including crematoriums or funeral
directors. Simply enter the correct delivery details during checkout.
Do You
Accept International Orders?
Yes, we ship
internationally. Orders can be placed online, and our support team is available
if you need assistance.
My Order
Is Urgent — What Should I Do?
If your
order is time-sensitive, please call us on 020 8004 6667. We'll do our
best to assist you promptly.
Phone hours: 9:30 AM – 6:30 PM (GMT)
What If
My Item Arrives Faulty?
All products
are carefully checked before dispatch. If you receive a faulty item, we will
arrange a replacement. Please refer to our Returns Policy in the Terms &
Conditions section for more details.
Can I Pay
by Credit or Debit Card?
Yes. We use
a secure payment processor that accepts all major credit and debit cards. Your
card details are fully encrypted, and we do not have access to them.
Do You
Accept Cheques or Postal Orders?
No, we
currently do not accept cheques or postal orders.
What Is
Your Return Address?
Global
Online Services Limited
Unit 1, Brewery Mews Centre
St John's Road
Isleworth
TW7 6PH
United Kingdom
