Terms and Conditions

This site is owned and operated by GLOBAL ONLINE SERVICES LIMITED. Registered Number : 8211349.

Kindly read the following content carefully. By placing an order or using our service, you agree that you have read and understood these terms and conditions. The content here is not professional advice but general guidance for using our services and this website. We are not liable for any loss or damage due to this content.

Copyright

All the materials website design, content, graphics, software and text - belong to the Company and it reserves all the rights of their use. Without our consent or permission, no one is allowed to redistribute or reproduce any of the material on this website. Content can be downloaded or printed out only for non-commercial, personal use.

Data Privacy

We might contact you with changes and updates to our products or services and to inform you of any interesting offers and information. We are committed to protecting your privacy and in the process have taken all the necessary precautions to safeguard your information that you have shared with us willingly. We use cookies to gather relevant information and use it to improve your online experience on this website.

Disclaimer

We disclaim any implied or expressed representation or warranty pertaining to the information presented on this website. We do not guarantee that the website will be error or interruption free and will not be held responsible for any lapses or faults. We are not liable for any viruses or other faults that arise due to the use of this website.

As permitted by law, the Company is excluded from liability of damages or losses incurred due to the use of this website, inability to use this website, or consequence of the information transmitted on this site. Unless not excluded by law, we are not responsible for loss of revenue, profit, business, opportunity, goodwill, or any such consequential or indirect loss suffered by any user of this site.

We are not liable for any of the external links posted on this website. They are for information purposes and you are at your own risk in using those links. The content of those links are not under the privacy policy and the terms of this website.

Handmade items are manufactured by skilled professionals, which may be are rarely less accurate with designs (may tumble while producing multiple items), colorspan and edges. Handmade items comes with exclusive artwork and available in unique designs.

Shipping

We offer different shipping options and our shipping estimate (time and price) is based on the availability of your order, weight of the product and the shipping option you prefer. Where there are no restrictions on the products shipped to certain destinations, we can ship our urns to any address.

Returns

We do not accept returns of the personalized urns. If we have made any errors in personalizing the urns as required by you, we will fix it to your satisfaction.

We check all the products before they are shipped out. However, if you receive a damaged item, please contact our customer care immediately. We can help you file the damage claim if you get in touch with us soon. If there is any delay in contacting us and filing the claim with the shipping firm, the damage is your responsibility.

You are allowed to return un-used urns in new condition. For full refund, all returns must be made within 14 days of receiving the products. In case you received a defective item, an incorrect order, and for other such errors on our part, we will refund even the shipping charges.

We will process your refunds quickly. However, please allow us a time of four weeks to process the refunds, as it involves receiving the urn from you, processing the refund and transacting it through the bank.

Calculation of Discount

Where an online offer states that a percentage discount will be given on a purchase, the cost of the qualifying purchases will be reduced by the stated discount percentage. Supplementary charges such as delivery or postage & packing shall not be discounted unless specifically stated in the offer description.

Multiple discounts are not applicable on any item you purchase from our website. Also, If you purchase multiple items same discount may not applicable on all the item you have added to the cart